UNDERSTANDING COMMUNICATION

• What Is Communication?
• Communication:  A Componential Perspective
• Communication:  An Interpretive Perspective
• Sensing Communication Outcomes (Climate)

PARTICIPATING IN & LEADING TEAMS 1

• Communication:  A Systems Perspective
• Understanding the Group Formation Process

BASIC MESSAGE CONSTRUCTION

• Message Construction Techniques
• Principles of Outlining

INFORMATIVE SPEAKING

• Communication:  A Strategic Perspective
• The Speech Preparation Process

PERSUASIVE SPEAKING

• 'Massaging' Cognition:  Understanding Beliefs, Attitudes, Values & Behaviors
• Strategic Patterns of Organization
• Toulmin's Model of Argumentation
• Forms of Reasoning

PARTICIPATING IN & LEADING TEAMS

• Defining a Group vs a Team
• Understanding Group Dynamic
• Participation/Leadership Patterns in Groups
• Group Leadership:  Setting & Achieving Goals
• Group Leadership:  Facilitating Group Interaction
• Managing Conflict in Groups